Shipping & Returns

Last updated: September 9, 2026

We currently ship to the United States, Canada, and Australia. This page summarizes our shipping and return terms; the full Shipping Policy and Return and Refund Policy apply.

Shipping

Rates

The same rate structure applies to the United States, Canada, and Australia. Where local-currency display is available, the equivalent amount appears at checkout. The free-shipping threshold is based on the merchandise subtotal after discounts and before shipping charges.

Timing and tracking

Orders are normally processed within 1–3 business days after payment is authorized. Estimated standard transit time is 5–8 business days after dispatch, so most orders should arrive approximately 6–11 business days after the order date. These are estimates and may be affected by customs, weather, holidays, remote delivery locations, or carrier disruptions.

Tracking is emailed after dispatch. Orders are fulfilled and shipped directly from China using established cross-border logistics providers and local delivery partners.

Duties and taxes

Orders use a duty-paid delivery service. Applicable import duties, import taxes, and customs charges arising from the cross-border shipment are covered by OBJECT & TONE. Any sales tax, GST, or similar tax that must legally be collected is shown at checkout.

Returns & Refunds

30-day change-of-mind returns

You may request a return within 30 calendar days after delivery. Eligible products must be unused, uninstalled, unaltered, undamaged, complete with all original components, and returned in their original packaging with proof of purchase.

Before sending anything, email hello@objecttone.com with your order number, the item or items, and the reason for return. If eligible, we will send authorization and instructions. Authorized returns from the United States, Canada, and Australia go to our return point in Ellenwood, Georgia, United States; do not send a return before authorization.

For an eligible change-of-mind return, the customer pays for authorized, trackable return shipping. Original outbound shipping charges are non-refundable. We do not charge a restocking fee. Sample purchases are final sale for change-of-mind purposes.

Damaged, defective, incorrect, or incomplete items

Contact us as soon as reasonably possible—preferably within 7 days after delivery—with your order number and clear photographs of the product, packaging, shipping label, and affected area. Please do not install a product that appears damaged, defective, or incorrect. The 7-day period does not limit rights that cannot legally be limited.

Refunds and exchanges

After an authorized return is received, we aim to inspect it within 5 business days. If approved, we initiate the refund to the original payment method within 5 business days; your payment provider may need additional posting time. We do not currently process direct exchanges.

These voluntary terms do not exclude, restrict, or modify rights or remedies that cannot be excluded under applicable consumer law, including the Australian Consumer Law where applicable.

Questions? Email hello@objecttone.com.