Refund policy

Return and Refund Policy

Last updated: September 9, 2026

OBJECT & TONE is operated by OBJECTTONE LLC (“OBJECT & TONE,” “we,” “us,” or “our”). We want you to choose your hardware with confidence. This policy explains our voluntary return terms and does not exclude, restrict, or modify any rights or remedies that cannot be excluded under applicable consumer law.

30-Day Change-of-Mind Returns

You may request a return within 30 calendar days after your order is delivered.

To qualify for a voluntary change-of-mind return, the product must be:

Unused and uninstalled;
Unaltered and undamaged;
Complete with all original components;
Returned in its original packaging; and
Accompanied by proof of purchase.

Items that have been installed, drilled, cut, modified, scratched, or otherwise damaged after delivery are not eligible for a voluntary change-of-mind return.

Starting a Return

Before sending any product back, contact us at hello@objecttone.com and include:

Your order number;
The item or items you wish to return;
The reason for the return; and
Photographs if the product is damaged, defective, incorrect, or incomplete.

If the return is eligible, we will provide return authorization and return instructions. All authorized returns from the United States, Canada, and Australia must be sent to:

OBJECTTONE LLC
d/b/a OBJECT & TONE
2516 Forest Pkwy
Ellenwood, GA 30294
United States

Do not send a product before receiving return authorization. Unauthorized returns may be refused or delayed.

Customers returning an eligible change-of-mind purchase from Canada or Australia are responsible for authorized, trackable return shipping to the United States. Follow any customs or shipping instructions we provide with the return authorization.

Change-of-Mind Return Shipping

For an eligible change-of-mind return:

The customer is responsible for authorized, trackable return shipping;
Original outbound shipping charges are not refundable; and
We do not charge a restocking fee.

We recommend retaining the return tracking information until the refund has been completed. OBJECT & TONE is not responsible for an authorized return that is lost or damaged while being shipped by a carrier selected by the customer.

These conditions do not apply where applicable law requires OBJECT & TONE to bear the return cost or provide another remedy.

Damaged, Defective, Incorrect, or Incomplete Items

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incorrect, or incomplete, contact us as soon as reasonably possible—preferably within 7 days of delivery—with your order number and clear photographs of:

The product;
The packaging;
The shipping label; and
The affected area or missing components.

The 7-day period is a preferred reporting timeframe and does not limit any rights that cannot legally be limited.

Please do not install a product that appears damaged, defective, or incorrect. If our assessment confirms a covered issue, we will provide an appropriate remedy, which may include replacement parts, repair, replacement, reimbursement of reasonable approved return costs, or a refund, as required by applicable law.

Return Inspection and Refunds

After an authorized return is received, we will inspect it and notify you of the outcome. We aim to complete the inspection within 5 business days.

If approved, we will initiate the refund to the original payment method within 5 business days. Your bank, card issuer, or payment provider may require additional time to post the funds to your account.

For a voluntary change-of-mind return, we may reduce or decline the refund if the product is used, installed, altered, incomplete, damaged after delivery, or otherwise does not meet the eligibility requirements above. This does not affect remedies available for faulty or non-conforming products under applicable law.

Exchanges

We do not currently process direct exchanges.

If you ordered the wrong size, finish, or style, request an eligible return and place a new order after confirming the required specifications. Replacement of a damaged, defective, or incorrect product is handled separately and is not treated as a change-of-mind exchange.

Samples and Sample Credit

Sample purchases are final sale and are not eligible for change-of-mind returns.

This final-sale condition does not apply when a sample is damaged, defective, incorrect, or subject to a right or remedy that cannot legally be excluded.

Any Design Sample Credit associated with an eligible sample purchase is a promotional merchandise credit—not a refund—and is governed by the applicable Sample and Sample Credit terms. Shipping charges do not form part of the Sample Credit.

Order Changes and Cancellations

If you need to change your shipping address, modify your order, or request cancellation, contact us within 12 hours after placing the order.

We will make reasonable efforts to accommodate the request, but changes and cancellations are not guaranteed once an order has entered processing. After an order has shipped, it cannot be cancelled, and the applicable return process will apply after delivery.

If we cannot ship an order within the stated timeframe, we will notify you, provide an updated estimate, and offer any cancellation or refund rights required by applicable law.

Canada and Australia

Customers in Canada and Australia receive the same voluntary 30-day change-of-mind return period described in this policy.

This voluntary policy is provided in addition to—and does not replace—any mandatory rights or remedies available under applicable federal, state, provincial, territorial, or local consumer law.

For Australian customers, nothing in this policy excludes, restricts, or modifies consumer guarantees or other rights and remedies that cannot be excluded under the Australian Consumer Law.