Built for years. Supported with clarity.

Mailing address: 2516 Forest Pkwy, Ellenwood, GA 30294, United States
Email: hello@objecttone.com
Telephone: +1 346 256-5465

For the fastest assessment, begin a claim by email and include the evidence listed below.

This warranty applies to OBJECT & TONE cabinet pulls, knobs, T-bar pulls and long pulls purchased directly from objecttone.com and delivered to an address in the United States, Canada or Australia.

The product must be used on indoor residential cabinetry in accordance with its product information and OBJECT & TONE care and installation guidance. A separate written agreement may provide different terms for an approved commercial or trade project.

Coverage belongs to the original residential end user of the product. That person may be covered when the order was placed on their behalf by an interior designer, architect, builder, cabinetmaker or gift purchaser, provided the original OBJECT & TONE proof of purchase can be supplied and the end user can be identified.

The warranty is not transferable to a secondhand purchaser or a later owner or occupant of the property.

The limited mechanical warranty lasts for ten years beginning on the documented delivery date. If the delivery date cannot reasonably be established, the period begins on the order date shown on the original proof of purchase.

A repair or replacement does not begin a new ten-year period. Any repaired or replacement product remains covered only for the balance of the original warranty period, subject to applicable law.

Subject to this warranty, coverage includes a verified defect in materials or manufacture of the hardware body, base or integral mounting connection that materially affects normal installation or use.

A visible defect, wrong item or transit damage noticed on delivery should be reported promptly through delivery or product-support channels. Those concerns can be reviewed even when they are not a long-term mechanical failure.

Examples that may qualify after assessment include an integral part that fractures during normal use or a manufacturing-related thread or connection failure that prevents the hardware from remaining securely mounted when the correct screw, panel condition and installation method were used.

Evidence of the installation may be required because a loose piece is not, by itself, proof of a product defect.

This ten-year warranty is a limited mechanical warranty. It does not warrant that color, sheen or surface appearance will remain unchanged. Touch, cleaning, moisture, light, air and the surrounding environment can create normal wear or variation over time.

A suspected finish defect present at delivery may still be submitted promptly for product-quality review. Do not polish, refinish or chemically treat the affected piece before contacting us.

Not covered under the ten-year mechanical warranty: expected finish evolution or patina; color or sheen variation; fingerprints; ordinary wear at high-touch areas; scratches, dents or abrasion after delivery; and differences caused by lighting, screen display, adjacent materials or natural variation.

Not covered: incorrect hole spacing or placement; unsuitable screw length; over-tightening; cross-threading; forced alignment; unsupported or damaged cabinetry; impact; accident; abuse; misuse; repair, polishing, recoating, alteration or modification by anyone other than OBJECT & TONE.

Not covered: damage or change caused by abrasive pads, metal polish, bleach, acids, ammonia, solvents or harsh cleaners; standing water; persistent condensation; corrosive substances; outdoor exposure; marine or coastal conditions; or unusually high humidity where the product is used outside stated care and environmental guidance.

Unless separately agreed in writing, this warranty does not cover commercial, hospitality, rental common-area or public-use installations. It does not cover cabinet damage, wall or surface damage, installation errors, removal or reinstallation labor, professional fees, lost use or other incidental or consequential loss, except to the extent those exclusions are prohibited by applicable law.

If OBJECTTONE LLC confirms a covered defect, it may, at its option, repair the affected product, replace it with the same or a reasonably comparable product, or refund the original purchase price paid for the affected merchandise.

Selection of the remedy is subject to rights that cannot be limited by law. In Australia, a major failure may entitle the consumer to choose a replacement or refund and to other remedies under the Australian Consumer Law.

If the original item, size or finish is no longer available, a reasonably comparable replacement may differ in design, dimensions, color, sheen or surface character. We will explain the proposed resolution before sending a substitute.

Only the affected product is eligible for remedy unless a broader remedy is required by applicable law.

To the extent permitted by law, this written warranty does not reimburse labor to remove or reinstall hardware, refinishing, cabinet repair, project delay or other third-party costs. Repair or replacement does not extend or restart the original ten-year period.

Provide the order number or original proof of purchase; purchaser and original end-user names if different; product or collection name; finish; size; quantity affected; delivery date if known; installation date; delivery country; and installation address or project city.

Explain when the issue began and how it affects normal use. Include panel thickness, screw length if known, mounting condition, frequency of use and the cleaning products and methods used. Send clear photographs of the entire installed piece, the affected detail, the cabinet face and mounting area. Video may be requested when movement or function is involved.

Keep the affected hardware, mounting parts and original packaging while the claim is reviewed. Do not discard, polish, refinish, modify, force, disassemble or otherwise rework the product before receiving instructions, unless action is reasonably necessary to prevent injury or further property damage.

Send the information and files to hello@objecttone.com with the subject line Warranty claim — order number. You may also call +1 346 256-5465. Email remains the preferred starting point because photographs and order evidence are normally required.

OBJECT & TONE may request additional photographs, video, measurements or installation records. If the available evidence is not sufficient, we may require the affected product to be returned for inspection. Do not send a product without return instructions.

If a return inspection is required, OBJECT & TONE will provide a prepaid return label where available or reimburse reasonable standard return-shipping costs according to written instructions. For an approved claim, we will cover standard replacement shipping and necessary import charges for the replacement.

If inspection indicates that the claim is not covered, we will advise the customer before any further customer-paid shipping or service cost is incurred.

We aim to acknowledge a complete claim within three business days and provide an initial decision or substantive next step within ten business days after receiving all reasonably requested evidence. If physical inspection, carrier research or additional technical review is needed, the process may take longer; we will communicate the next step and expected timing.

These are service targets, not guarantees that alter statutory or warranty rights.

This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Some states do not allow limitations on implied warranties or the exclusion or limitation of incidental or consequential damages, so a limitation or exclusion in this warranty may not apply to you.

This limited warranty is in addition to rights and remedies available under applicable provincial or territorial consumer-protection law. Nothing in this warranty excludes, restricts or modifies a statutory right or implied condition or warranty to the extent it cannot lawfully be excluded, restricted or modified.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of this warranty are in addition to other rights and remedies under a law in relation to the goods to which the warranty relates. To claim this warranty, contact OBJECTTONE LLC using the address, email or telephone shown on this page and follow the claim steps above. Claim-related expense responsibility is described under Claim expenses.

This version applies to eligible products delivered on or after September 1, 2026 unless a later written version is supplied with the order. Keep a copy of the warranty supplied with the product and the original proof of purchase.

Warrantor: OBJECTTONE LLC, doing business as OBJECT & TONE
Mailing address: 2516 Forest Pkwy, Ellenwood, GA 30294, United States
Email: hello@objecttone.com
Telephone: +1 346 256-5465